Fees & Common Queries

Can I use insurance for your services?

It depends on your individual insurance coverage. Call your insurance provider and ask whether a counselling therapist is covered under your plan. Please note we do not offer direct billing. 
MSI does not cover services provided by private mental health clinicians.

How much does a session cost?

A 50 minute session is $135+HST. Payment is due prior to the session start. We offer a free 15 minute phone consultation to potential clients to ensure we are an appropriate fit for your needs.

Do you work with third parties for payment?

We have coverage as service providers with Criminal Injuries Counselling Program (Victim Services) and Department of Community Services (Policy 75). 
We do work with some Employee Assistance Programs (EAP) as well.

What is your cancellation policy?

We require 24 hours notice for a cancellation. If appropriate notice is not given, the client is responsible for paying for the session prior to booking another session.

Will you tell me what my child shares in session? 

What is shared in session is confidential between the child/family and the therapist. There are some exceptions to confidentiality including if a young person intends to harm themselves, if a young person threatens to harm someone else, or if a member of a vulnerable population including children (your child or another child under the age of 18), an elderly person, someone who is mentally handicapped is being hurt.

When a child feels their sessions are not confidential, they are more resistant to sharing openly, hindering the therapeutic process. However, if your child is being hurt or harmed in any way, parents will be informed immediately.